Reporting fraud

What to do if you suspect Fraud?

Call 0818 409 511

MBNA and our credit card partners will not disclose or request sensitive information in any unsecured communications (e.g. security passwords). If you should receive a correspondence containing or asking for this type of sensitive information, do not reply to it. Treat it as suspicious and call us immediately on 0818 409 511.

When you receive a legitimate email from MBNA, it will always greet you with your title and surname and will contain the last 4 digits of your card number. This helps you to verify that the email has originated from a trusted source. MBNA will always require you to successfully log on to our secured Online Card Services service first before asking for any account or personal information. Should you receive an email that appears to be from MBNA, but you suspect it to be a hoax, please forward it as an attachment to emailfraud@mbna.com before permanently deleting it from your mailbox.

Hoaxes are becoming commonplace-whether by phone, internet or mail. If you suspect that you have received or responded to a hoax correspondence that appears to be from MBNA or any of our credit card partners, call us immediately on 0818 409 511. When a hoax attempting to steal our customers' details is reported to us, we have a dedicated team that will work closely with law enforcement agencies to shut down the fraudulent operations.

If you are not receiving your credit card statements or they appear to have been tampered with, call us immediately on 0818 409 511. Fraudsters may have attempted to access your statement and you should be particularly on your guard if you receive calls asking for your security details.

You will not be liable for fraudulent transactions. Just let us know as soon as you notice any unusual transactions on your account.