Privacy Policy
- Privacy statement
- Further protection of your privacy-policies of other service providers
- Customer privacy is important to us
- Personal information
- Right to access, rectification or erasure of data
- Advertising services
- Cookies, Similar Files and Other Technologies
- Information we collect
- Privacy statement changes
Privacy statement
This is the privacy statement of MBNA Europe Bank Limited ("MBNA"). Whilst exploring the services offered through this and websites owned by other members of the MBNA group, please be alert for and review any specialised privacy statements and terms of use applicable to particular products or websites, or portions thereof, as they may differ depending on group, company, product or service.
Further protection of your privacy-policies of other service providers
Whilst exploring the services offered through MBNA's website, please be aware that other online retailers, partners, third party internet sites, and third party services accessible through MBNA's website have separate privacy and data collection policies and practices which are independent of and may differ from MBNA's policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.
Customer privacy is important to us
At MBNA, we are committed to providing our customers with the finest products backed by consistently top-quality service. However, we fully recognise the importance of keeping our customers' personal and account information secure.
- We use established and exacting security standards to protect customer information from unauthorised access.
- We verify the identity of our customers through the use of personal passwords or other information before assisting them.
- We also use vigilant protection measures in order to protect our customers' accounts from fraudulent use.
Personal information
The MBNA website server automatically recognises and records the domain name from which you access the internet and the names of the pages you visited while at our site. In doing this, we do not gather or store any personal information about you. We do not store your electronic mail address (unless you choose to provide that to us). The information gathered may be used to improve the content of the MBNA website and make it more useful. Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the Republic of Ireland.
Right to access, rectification or erasure of data
Under the Data Protection Acts 1988 and 2003, you are entitled to a copy of any personal data that we hold for you. You are also entitled to have your personal data corrected if inaccurate or erased if we do not have a legitimate reason for retaining your data. For further information, please write to the Compliance Manager, MBNA Europe Bank Limited, Dublin Road, Carrick-on-Shannon, Co Leitrim.
Advertising services
MBNA uses third-party companies to show advertisements on our Website and other Websites. These companies help MBNA execute, optimise, and measure the effectiveness of our online banner advertising programs. These companies use cookies and non-obvious personal information (e.g., information that does not include name, address, email address or telephone number) about your visit to this and other Websites to measure advertising effectiveness and to provide advertisements about goods and services that may interest you. MBNA also helps other companies to execute, optimise, and measure the effectiveness of their advertising programs by allowing them to use cookies or similar technologies on our Website. If you would like to learn more about these practices, view the privacy notices of these third party companies, or opt out of their use of non-obvious personal information, click the link to our third party advertising service provider below.
Omniture
http://www.omniture.com/en/privacy
MBNA's banner advertisements and online applications may contain small graphics with tags in them. These tags are not personally identifiable and work in conjunction with these cookies. These tags allow us to measure the effectiveness and response rates of our advertising.
Cookies, Similar Files and Other Technologies
Cookies are pieces of information stored directly on the computer you are using. MBNA, or our third-party advertising service providers (for details see "Advertising services" above), may place cookies or similar files on your hard drive for security purposes, to facilitate site navigation and to personalise your experience while visiting our site. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our site and pages visited. Cookies allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on MBNA websites. We may also use cookies in online advertising to track consumer responses to MBNA advertisements and we may use cookies or other files to track your use of other websites. Cookies and other technologies provide us with the capability to monitor the use of our site so we can continually improve the design and functionality to better serve you. Cookies and similar files do not contain or capture unencrypted personal information.
You can refuse to accept these cookies by altering your browser settings (via the 'Tools' menu) so that cookies are disabled. However, if you do not accept these cookies, you may experience some inconvenience in your use of some online products. For example, for Online Card Services, we will not be able to recognise your computer and you will need to answer a challenge question each time you log on. You also may not receive advertising or other offers from us that are relevant to your interests and needs.
In addition to providing advertising services as described above, MBNA uses cookies in two ways:
- Web-browsing cookies
MBNA uses web-browsing cookies to display information more effectively to you and to gather data about the usage of our website. - Online Card Services cookies
Cookies are used for security purposes in conjunction with our SiteKey service to recognise your computer. Any time a cookie is used, personal information is encrypted and used solely to support your Online Card Services activity.
Similar files
MBNA also uses files called Flash Objects in connection with Online Card Services. This is used to help assure security as part of our SiteKey service. As with cookies, we never store personal information unless encrypted.
Other technologies
Other technologies we use may capture customer specific data to help us understand how customers use our site and to assist us with resolving customers’ questions regarding the use of our site.
Information we collect
When you visit this site, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your Internet protocol address, domain name and system configuration and settings. Please see the Cookies, similar files and other technologies section.
Privacy statment changes
We may change this Privacy statement from time to time. When such a change is made, we will post a revised version on this website. Changes will be effective when they are posted. It is your responsibility to review this Privacy statement from time to time to be aware of any such change. Your continued use of the service will indicate your agreement to any such change.
This Privacy statement was last reviewed November 2011
This Privacy statement is published by MBNA Europe Bank Limited registered in England under number 2783251. The registered office address is Stansfield House, Chester Business Park, Wrexham Road, Chester, CH4 9QQ. MBNA is at your service 24 hours a day, 7 days a week and can be contacted via the telephone on 0800 062 062.